OUR TEAM
Meet Your Support Squad — your behind-the-scenes dream team, making sure your business keeps ticking without a hitch. Whether it’s balancing the books, chasing down payments, or keeping your inbox from becoming a monster, we’re here to lighten the load. We’re fully virtual, totally dependable, and always ready to jump in — one task at a time.
Squad Captain – Sanet van Heerden
Founder & Chief Strategist
Loves: Solving problems creatively, supporting business growth, and turning complex plans into actionable steps.
Known for: Strategic thinking, seamless multitasking, and a steady supply of strong coffee.
Secret weapon: Has a knack for spotting bottlenecks early—and resolving them before they slow things down.
The brains (and heart) behind the Squad. Sanet keeps the big picture in focus while making sure everything runs like clockwork. She’s the go-to for strategy, squad motivation, and making magic happen behind the scenes.
Numbers Commander – Jeannie Jacobs
Head of Bookkeeping & Credit Control
Loves: Clean spreadsheets, balanced books, and the satisfying sound of invoices getting paid.
Known for: Sharp accuracy, calm persistence, and a talent for turning financial chaos into order.
Secret weapon: Can reconcile accounts with one hand—while calmly sipping coffee with the other.
Jeannie is our numbers ninja — tracking every cent, keeping the books spotless, and making sure those invoices get paid. Detail-driven and delightfully persistent, she keeps cash flow flowing and clients smiling.
Workflow Commander – Joané Meyer
Virtual Assistant Operations Lead
Loves: A tidy inbox, clear priorities, and the satisfaction of a well-managed task list.
Known for: Staying cool under pressure, next-level organization, and a love for colour-coded systems.
Secret weapon: Transforms admin overwhelm into calm, structured efficiency.
Joané is the queen of calm and the boss of busy. She wrangles to-do lists, tames inbox chaos, and keeps the VA team running like a finely tuned engine. If it needs doing, she’s already on it.
Squad Officer – Elize Venter
Admin, Bookkeeping & Credit Control Experts
Bookkeeping expert with a sharp eye for numbers and a heart for helping clients thrive. From reconciliations to reports, she brings clarity, accuracy, and a steady hand to every task.
Squad Officer – Thelma Botha
Credit control pro and admin all-rounder. Whether she’s chasing payments, typing up documents, or keeping clients organised, she handles it all with calm efficiency and a keen eye for detail.
Squad Officer – Wanda Erasmus
Admin multitasker and payment chaser who keeps the details in check and the wheels turning. She’s all about follow-through, friendly reminders, and making sure nothing slips through the cracks.
Squad Cadette – Melissa Louw
We are pleased to introduce Melissa Louw, who has joined Support Squad as a Squad Cadette (Virtual Assistant in Training).
She will be completing a structured three-month training programme, working alongside our team on selected clients to build strong administrative, communication, and virtual support skills.